How We Handle Your Data
Last updated: January 1, 2025
1. Introduction
At CipherNest, your privacy is our top priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our password management service.
We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy or our practices with regards to your personal information, please contact us at info@ciphernest.com.
2. Zero-Knowledge Architecture
CipherNest employs a zero-knowledge security architecture. This means:
- Your passwords are encrypted on your device before being transmitted to our servers
- We never have access to your unencrypted passwords or master password
- Your encryption keys are derived from your master password and never leave your device
- Even if our servers were compromised, your data would remain encrypted and secure
3. Information We Collect
Account Information
When you create an account, we collect your email address and account metadata necessary to provide our service.
Encrypted Vault Data
We store your encrypted passwords and credentials. This data is encrypted using your master password and cannot be accessed by CipherNest or any third party.
Usage Information
We collect information about how you use our service, including device information, IP addresses, and access logs for security and service improvement purposes.
4. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our password management service
- Process your transactions and send related information
- Send you technical notices, security alerts, and support messages
- Respond to your comments, questions, and customer service requests
- Monitor and analyze trends, usage, and activities in connection with our service
- Detect, prevent, and address technical issues and security vulnerabilities
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With your consent or at your direction
- With service providers who assist us in operating our service (under strict confidentiality agreements)
- To comply with legal obligations or respond to lawful requests from authorities
- To protect the rights, property, or safety of CipherNest, our users, or others
6. Data Security
We implement industry-standard security measures to protect your information:
- AES-256 encryption for all stored data
- TLS/SSL encryption for data in transit
- Regular security audits and penetration testing
- Strict access controls and monitoring
- Regular security training for our team
7. Your Rights
You have the right to:
- Access, update, or delete your personal information at any time
- Export your encrypted vault data
- Opt-out of marketing communications
- Request a copy of the information we have about you
- Close your account and request deletion of your data
8. Data Retention
We retain your information for as long as your account is active or as needed to provide you services. If you close your account, we will delete your data within 30 days, except where we are required to retain it for legal or compliance purposes.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and that your data receives an adequate level of protection.
10. Children's Privacy
Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: info@ciphernest.com
Phone: +1 602 849 3705
Address: 710 W Culver St, Phoenix, AZ 85007, USA